Terms of Service
Website and Mobile App
Effective date: November 11, 2026
By accessing or using the Harlem Pilates website or mobile app, including browsing the class schedule or using online features, you agree to these Terms of Service. These Terms are between you and Harlem Pilates, LLC, doing business as Harlem Pilates (“Harlem Pilates,” “we,” “us,” or “our”), on behalf of itself and its affiliated studio companies. If you do not agree, do not use the website or app. These Terms govern website and app use; studio attendance, class participation, memberships, packages, payments, bookings, cancellations, and other in-studio services are governed by our separate Terms and Conditions.
1. Using the Website and Mobile App
You may use the website and mobile app only for lawful purposes and in accordance with these Terms. You may not interfere with the operation or security of the site or app, attempt unauthorized access, introduce malicious code, or use the services to violate another person’s rights. You may not scrape, crawl, harvest, or copy class schedules or other site content using automated tools, or bypass technical measures that limit access to the site or app. We may suspend or terminate your access to the website, app, or your online account if you violate these Terms.
We may update, suspend, or discontinue digital features from time to time. Some functions may depend on third-party platforms or may not be available continuously.
2. Accounts and Eligibility
You must provide accurate information when creating or using an online account and keep your sign-in credentials secure. You are responsible for activity through your account and should promptly notify us if you believe it has been accessed without authorization.
You must be at least sixteen (16) years old to create a client account or use booking features. A parent or legal guardian must be involved in the account and participation process for a minor, as described in the applicable studio Terms and Conditions. No person under sixteen (16) may participate in Harlem Pilates services.
3. Website and App Content
Harlem Pilates owns or has permission to use the studio name and brand, logos, website and app copy, designs, class photographs and videos, and other content displayed through the website or app. You may view and use this material for your personal, noncommercial use of the site and app. You may not copy, download, reproduce, modify, distribute, publicly display, or create derivative works from our brand assets or content without our written permission, except as allowed by law.
4. Third-Party Services and Links
Our website may link to external booking software and other third-party websites or services. Those services are operated by third parties, not Harlem Pilates, and may have separate terms, privacy notices, and security practices. We do not control and are not responsible for the content, availability, operation, privacy practices, or security of an external site or service. Your use of an external service is subject to its own terms and notices.
5. Privacy
Our Privacy Policy explains how Harlem Pilates collects, uses, and shares information through the website, mobile app, and related services. Please review it before creating an account or providing information. These Terms do not replace the Privacy Policy.
6. Text Messaging Terms
SMS registration is optional and requires a separate opt-in. You may decline or withdraw SMS consent without affecting your ability to access the website or app, create an account, book or attend a class, or purchase a service. Accepting these Terms, creating an account, booking a class, or making a purchase does not by itself enroll you in text messages.
6.1. Program Description
By opting in, you agree to receive recurring automated text messages from Harlem Pilates ("we," "us," "our") at the mobile number you provided. Messages may include appointment reminders, account alerts, promotional offers, and customer support follow-ups. Consent to receive these messages is not a condition of any purchase.
6.2. Message Frequency
Message frequency varies depending on your activity and interactions with us.
6.3. Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
6.4. How to Opt Out and Get Help
You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at frontdesk@harlempilates.com.
6.5. Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages.
7. Disclaimers and Limits
The website and app are provided “as is” and “as available”. To the extent permitted by law, Harlem Pilates does not guarantee that digital features will be uninterrupted or error-free. To the extent permitted by law, Harlem Pilates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your access to or use of the website or app. Nothing in these Terms limits liability, rights, or remedies that cannot be limited under applicable law.
8. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or your use of the website or app will be brought in the state or federal courts located in New York County, New York, and you consent to the jurisdiction of those courts.
9. Changes and Contact
We may revise these Terms of Service by posting an updated version on our website or app. The updated version will state its effective date. For questions about these Terms of Service, contact Harlem Pilates at frontdesk@harlempilates.com.