Privacy Policy

Last updated: November 11, 2026

1. Who we are and what this policy covers

This Privacy Policy explains how Harlem Pilates, LLC, doing business as Harlem Pilates (“Harlem Pilates,” “we,” “us,” or “our”), on behalf of itself and its affiliated studio companies, collects, uses, discloses, and protects personal information when you visit https://harlempilates.com or use our mobile app, contact us, create an account, book or attend a class, buy a membership or other service, or otherwise interact with us.

Harlem Pilates is located at 60 West 129th St., New York, NY 10027, 56 West 117th St, New York, NY 10026, and 301 West 118th St., New York, NY 10026. It does not replace a separate notice or agreement that applies to a particular service or legal relationship. If a separate notice conflicts with this Policy, that notice governs the information and activity it specifically covers.

“Personal information” means information that identifies, relates to, describes, or could reasonably be linked to a person, as defined by applicable law. We treat information about a person’s health, injuries, physical limitations, or accommodations as sensitive and handle it as described in Section 4.

2. Information we collect

The information we collect depends on how you interact with us. We may collect the following categories:

• Contact and identity information, such as your name, email address, telephone number, mailing address, account identifiers, and, if provided, date of birth or profile information.

• Booking and account information, such as class reservations, attendance, waitlists, membership or package details, purchase history, refunds, and billing status.

• Payment information. You may save a payment method to your account for future or recurring charges. Our payment processor processes card payments and stores the payment credentials; Harlem Pilates does not store full card numbers or card security codes. Authorized staff may see limited payment details, as described in Section 5.

• Health, fitness, and accommodation information that you choose to provide, such as an injury, medical condition, movement limitation, pregnancy-related accommodation, accessibility need, or other information relevant to participating safely. We do not intend to collect detailed medical records.

• Emergency-contact information, including a contact’s name, telephone number, and relationship to you, if you provide it.

• Communications and preferences, such as messages you send us, feedback, customer-service records, and your choices about reminders, text messages, or marketing.

• Technical and usage information collected automatically when you use our website or app, such as IP address, browser and device details, pages or features used, timestamps, online identifiers or cookies, and approximate location derived from an IP address.

• Photographs and video of you taken at the studio, if you have signed our separate Photo & Video Release.

Please do not provide detailed medical records or information about another person unless we request it and explain why it is needed.

3. How we use information

We may use personal information, subject to applicable law and your choices, to:

• Create and manage accounts, book and administer classes, memberships, packages, waitlists, and payments.

• Communicate with you about bookings, schedule changes, service matters, billing, and customer support, including text messages if you separately opt in.

• Consider safety information and requested accommodations when arranging participation, modifications, or emergency assistance. We do not provide medical diagnosis or treatment.

• Operate, maintain, troubleshoot, and improve our website, booking process, classes, and customer experience, and protect our systems against fraud and misuse.

• Send marketing communications where permitted. You may opt out as described below; service-related messages may continue when needed to provide a service.

• Use photographs or video of you in our marketing, but only if you have signed our separate Photo & Video Release.

• Comply with legal obligations, respond to lawful requests, and establish, exercise, or defend legal claims.

4. Health-related information

You may choose whether to share health, fitness, or accommodation details. We use information you provide to consider safe participation, respond to an accommodation request, communicate with you, or address an emergency or legal obligation, as applicable. If you do not share information relevant to a request, we may be unable to evaluate that request or determine whether a class is suitable for you. Please contact us to discuss options.

We do not sell health-related information or use it for marketing or advertising, including to create advertising audiences. We disclose it only as described in this Policy, with your direction or consent where required, or as otherwise permitted or required by law.

5. How we share information

We disclose information to service providers that help us operate Harlem Pilates, such as providers of website hosting, studio-management and booking software, payment processing,

email and text-message communications, and similar business services. We share only what each provider needs to perform its services for us, subject to applicable agreements and law. We do not share health-related information with our marketing or messaging providers. We do not sell personal information.

We do not include clients under 18 in marketing lists or send them marketing messages. See Section 10.

Authorized Harlem Pilates staff can see client profile, booking, attendance, membership, and transaction information as needed for their roles. For payments, staff see limited details, such as the amount, date, card brand and last four digits, but not the full card number or security code.

We may also disclose information to instructors or authorized staff who need it to administer a booking, consider a requested accommodation, or respond to an emergency; professional advisers, insurers, or auditors; government authorities or other parties when required or permitted by law; and a successor in a business transaction, subject to applicable law and safeguards.

5.1. Text Messaging and Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text-message consent is separate from general account, membership, and class consent. Creating an account, booking a class, or buying a membership does not enroll you in text messages. Our text-message program terms are in our Terms of Service.

6. Cookies and similar technologies

Providers supporting our website or booking experience may use cookies and similar technologies to keep services working, remember preferences, protect accounts, and understand use of their services. We do not use cookies or pixels to target advertising based on health information. You can manage cookies through your browser settings; blocking some cookies may affect site or booking features. Some of our providers may also collect information for their own purposes, such as security, fraud prevention, and improving their services, as described in their own privacy policies. We do not control that collection. Our providers’ privacy notices describe their own technology practices.

7. Data retention and deletion requests

We retain personal information only as long as reasonably needed for the specific purpose for which it was collected, including to provide our services, maintain necessary business records, address safety matters, resolve disputes, and meet legal obligations. Retention periods depend on the type of information and its purpose. When information is no longer reasonably needed, we delete or de-identify it.

You may request deletion of your account and personal information by contacting us at frontdesk@harlempilates.com. We will delete or de-identify information from active systems

where feasible, except for information we must or may retain for legal, tax, accounting, safety, fraud-prevention, dispute-resolution, or other lawful business purposes.

Deletion from our active systems may not immediately remove copies held by service providers or in backups. We will request deletion from providers where feasible and as required by law or our agreements.

We keep information relating to minors only as long as needed to provide the services requested, keep records of parental consent, and meet legal obligations.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. Access to account and health-related information is limited to authorized personnel according to business need and system permissions. We use service providers that maintain their own security safeguards. No method of storage or transmission is completely secure. If a security incident affects personal information, we will investigate and provide notices as required by applicable law.

9. Your privacy choices and rights

Marketing email and SMS require separate, optional opt-ins. You can unsubscribe from emails or opt out of texts using the instructions in a message. Marketing consent is not required to create an account, join a membership, or participate in a class. Service messages may continue as needed. You may also request access to or correction of your personal information by contacting us at frontdesk@harlempilates.com. We will not discriminate against you for exercising a privacy right available under applicable law.

10. Minors

The minimum age for all classes and private appointments is 16. People under 16 may not participate. Participants ages 16 and 17 may participate with prior consent of a parent or legal guardian, who must complete the required participation consent and any applicable waiver and emergency-contact information. We may collect the minor’s name, age or date of birth, booking and attendance information, emergency information, and health or accommodation information voluntarily provided for safe participation, as well as the parent’s or guardian’s contact and consent information. We use a minor’s information only to provide the services requested and to keep the minor safe. We do not include minors in marketing lists or send them marketing messages, and we do not sell their information.

A parent or legal guardian may contact us at frontdesk@harlempilates.com to ask questions or request access to or deletion of a minor’s information. We do not knowingly create accounts for anyone under 16 or allow them to participate. If we learn that an online account was created for anyone under 16, we will take steps to delete the account information unless retention is permitted or required by law.

11. Third-party services and links

Our website or booking experience may link to or embed third-party services. Their privacy practices are governed by their own notices. Harlem Pilates’ current website, booking, and payment providers are identified in Section 5. Review provider notices before submitting information through their services.

12. Changes to this Policy

We may update this Policy to reflect changes in our practices or legal requirements. We will post the revised version at https://www.harlempilates.com/privacy-policy and update the “Last updated” date. If a change requires notice or consent under applicable law, we will provide that notice or obtain consent as required.

13. Contact us

If you have any questions or comments about this policy related to any Harlem Pilates locations, please contact us at frontdesk@harlempilates.com.